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Shipping & Returns

Team Wild Pack will always strive to ensure that your orders are delivered to you in a timely and efficient manner however as much as we aim for next day delivery, we cannot always guarantee it. Please review our delivery and shipping policy below for important information regarding order processing, delivery times, and procedures.

Order Processing and Delivery Schedule:

  1. All orders placed before 12:00 PM (noon) will be processed on the same day and are guaranteed to be delivered the next business day.
  2. Orders received after 12:00 PM (noon) will be processed on the following business day and will be delivered the subsequent business day.

Delivery Provider:

All orders will be delivered by our trusted partner, DPD. DPD is renowned for their reliable and secure delivery services.

Safe Delivery Procedure:

In case you’re not at home when your order arrives, DPD will take extra care to ensure your package is left in a safe place. A photograph of the parcel in its designated safe location will be emailed to you. This way, you can rest assured that your Wild Pack order is secure until you’re able to retrieve it later in the day.

Delivery Exclusion Areas:

Our main priority is delivering fresh food safely to everyone’s doorsteps. We currently don’t have logistics in place to delivery to the following areas but bear with us, we’re on it!

Highlands

KA27, KA28
AB31 to AB56
IV1 to IV63,
KW1 to KW14
KW15 to KW17
PH15 to PH50
PA20 to PA78,
HS1 to HS9,
ZE1 to ZE3
FK17 to FK21
TR21 to TR25
Isle of Man
Northern Ireland
Guernsey
Jersey
Isle of Wight
PO30 to PO41

Returns Policy:

Due to the perishable nature of our products, we regret to inform you that we cannot accept returns. We take great care to ensure that all our products are of the highest quality when they leave our premises, and we want you to enjoy them at their best.

Customer Support:

If you encounter any issues or have questions regarding your order, please don’t hesitate to contact our dedicated customer service team. You can reach us by email at customerservice@wildpack.com or by calling our customer service hotline at 02035763859. Our team is here to assist you and ensure your Wild Pack experience is nothing short of extraordinary.

At Wild Pack, we are committed to providing you with exceptional products and services. Thank you for choosing us for your order, and we look forward to serving you!