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Terms & Conditions

1. These “Terms and Conditions” apply to the purchase of goods and services from Montdog Ltd trading as Wild Pack  (company no. 14765265) whose registered office is at, 167-169 Great Portland Street, London, W1W5PF, UK (“The Company”) via its Website.

2. User Account

2.1 To purchase product(s) and/or service(s) from the Company, it is necessary to register with The Company using the process defined on https://www.wildpack.com (“The Website”). Registering on The Website generates a user account (“Account”) for each registered user (“User”) with a unique username and associated information for each User and their pet(s). This gives a User access to secure website pages where Users are able to make purchases from The Company.

2.2. Only one User Account is permitted per individual User, but each individual User may register more than one pet. A user may also use their Account to place scheduled regular order(s) (“Subscription(s)”) to automatically receive product(s) at set intervals.

2.3. User Accounts are not transferable and cannot be assigned, transferred, traded, or sold to any third party.

3. Registering for a User Account

3.1. All Users must be at least 18 years of age on the date of registering.

3.2. By registering, each User accepts these Terms and Conditions together with any additional terms which may be detailed in specific instructions and/or any electronic messages, or on The Website, or communicated to any User in any other way. The Company shall be the sole arbiter of which term(s) shall prevail in the event of there being any inconsistency between Terms and Conditions.

3.3. By submitting their personal details, the User agrees to The Company processing those details in accordance with the purposes made known to the User at the time of collection and in accordance with The Company’s privacy policy which can be viewed at https://wildpack.com/privacy-policy/.  The Company shall comply with all applicable requirements of the Data Protection Act 2018, the General Data Protection Regulation, any successor legislation, or other applicable law, as applicable, and as amended from time to time.

3.4. It is a User’s sole responsibility to provide and maintain up-to-date accurate contact and payment information in  their User Account, and the Company will not be liable  for any loss due to such information being incorrect at the time of ordering a product or service. Failure to provide and/or maintain complete and/or accurate contact and payment information as required by the registration form will result in deletion of the User Account at The Company’s sole discretion. Any Account registrations that are incomplete, incorrect, incomprehensible, or not received by The Company will be void. Account registrations submitted in bulk (i.e., more than could be made by a human in the time utilised, and/or without the use of devices and/or software utilised to make automated entries) will result in deletion of all registrations submitted by that User at The Company’s sole discretion, including any previously submitted in a valid manner.

3.5. A User may close their Account at any time, through their Account page on The Website. Estimated shipment date(s) for Subscriptions are visible in the deliveries section of the User Account, and to stop receiving a Subscription order the Account must be closed before the last date for changes to the Subscription. Orders will still be charged and delivered if notification of closure is given after the last date for changes for a Subscription.

3.6. The Company reserves the right to refuse or cancel Account orders at its sole discretion, and Users will only be charged for orders that have been shipped prior to Account cancellation. The Company also reserves the right to put any User Account on hold and prevent outgoing deliveries, and/or remove any offers, rewards and/or benefits where any failure to observe these Terms and Conditions and/or abuse or unfair practice is discovered or detected.

4. Password and Security

4.1. When a User registers on The Website they will be asked to create a password which is associated with their User Account. The User is responsible for all actions, changes and/or purchases made to and/or through their Account, and any associated data. The Company will take all reasonable care to keep the details of any orders and/or payments secure, insofar as it is in their power to do so.

4.2. It is the User’s sole responsibility to select a secure password and keep it confidential and safe. Users must notify The Company immediately should they suspect that any non-user has gained unauthorised access to their Account. In the absence of negligence on the part of The Company, The Company cannot be held liable for any loss a User may suffer if a third party procures unauthorised access to any data the User provides when accessing, or ordering from, The Website. The Company may for security purposes ask for confirmation of User Account details if the User contacts The Company to discuss their Account but will never ask a User for their password. Should the User be requested to disclose their password in any medium, they must cease the specific communication immediately and report the incident to The Company.

5. User and Introductory offers and discounts

5.1. The Company may offer new and/or existing Users special offers from time to time. Introductory offers are only available to newly registered Users of The Website. Existing registered Users will qualify for offers as and where expressly stated.

5.2. Promotional offers and/or discounts will only be available for limited time periods, and associated Account credits and/or offers cannot be redeemed for cash. If the content of any offer consists of product, the product and quantity of product supplied will be as detailed in the offer, no substitutes will be allowed or made.

5.3. Unless otherwise stated, discounts and credits applied from one offer or benefit cannot be used in conjunction with any other offer or promotion, and delivery charges may still apply. The Company may cancel any special offer, introductory offer, or promotion at any time, without notice and the User will not be due any compensation due to such cancellation.

6. Ordering

6.1. Product(s) and or service(s) are sold subject to the associated description, along with any additional specific conditions related to that product and/or service as set-out within it. Availability and pricing of product(s) shown on The Website are subject to change without notice, and the User will be charged at the price shown on The Website at the time of purchase. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being processed. All prices on The Website are quoted in sterling (£) and where appropriate are inclusive of UK Value-Added Tax (VAT) at the current rate in the United Kingdom of twenty percent (20%). Where applicable, delivery charge(s) will be added to each order value and the full amount due for payment will be shown at checkout on The Website.

6.2. Within 24 hours of placing each and every order via The Website, the User will receive an order confirmation via the email the User gave to The Company when registering.  The order confirmation will include full details of product(s), price(s), dispatch, and delivery information for that order. The Company will assume the order details to be correct unless they receive contact from the User to the contrary prior to the notified dispatch date and time. Any changes to the User account used to place the order, particularly relating, but not limited to, delivery addresses, made subsequent to the order being placed, may change the total cost of the order, and such change will be charged to the payment method specified on the User Account at the time the specific order was processed.

6.3. The Company will endeavour at all times to inform the User  of any unavailability prior to dispatch but reserves the right to replace out of stock items with product(s) of a similar type and/or cost. If an order should result in significant substitutions, the User will be contacted to ascertain how they wish to proceed via the email the User gave to The Company when registering. If the User cannot be contacted within a reasonable timeframe (usually up to two (2) hours), processing the order and/or substitutions will be left to the judgement of The Company at its sole discretion.

6.4. The Company operates five working days each week – Monday, Tuesday, Wednesday, Thursday, and Friday, excepting statutory holidays in England. Except at statutory holiday periods, retail orders received before 12pm midday in the UK, on Monday through to Thursday inclusive, will be packaged and dispatched that same day for next day delivery via courier. Retail orders received after 12pm midday in the UK, on Monday through to Thursday inclusive, and at any time on Friday or on a statutory holiday, will be packaged and dispatched the following working day for delivery via courier, the next working day afterwards in the UK. 

6.5. A contract in respect of the purchase of any of product(s) and/or service(s) via The Website will deem to be in effect once an order has been accepted by The Company,. If a User has any question(s) related to any product, service, term and/or condition, they must contact The Company prior to placing any order for such product and/or service. The Company reserves the right to cancel or refuse order(s) without prior notification. Should any such order cancellation or refusal result after payment has been received by The Company, a full refund will be provided within seven (7) days to the User, to the bank account details the User registered their Account with. None of this in any way affects the User’s statutory rights.

6.6. The Company shall not be liable for the non-performance of any aspect of delivery arising as a result of circumstances beyond their reasonable control. In the unlikely event that an order should fail to arrive on the advised delivery day the User must contact The Company as specified on The Website to enable the Company to investigate and respond. In the case of such investigation deeming an order to be ‘lost’ through no fault of the User, the User may either elect for delivery of the goods on an alternative date or cancel the order and receive a refund of any amounts paid in full. A full refund will be provided within seven (7) days to the User, to the bank account details the User registered their Account with.

6.7. The Company will not be held responsible for the non-performance of any aspect of order delivery arising as a result of incorrect, or insufficient, information provided by the User, or any other action by the User contrary to these Terms and Conditions. In the case of such investigation deeming an order to be ‘lost’ or not arriving on time through the fault of the User, the User will be responsible for any consequential loss whatsoever including but not limited to; the cost of delivery and any return of the goods.

6.8 Most of the products are fresh and must be kept below room temperature the User acknowledges that the products must be collected swiftly at the User’s residence, products left outside User’s residence gates may deteriorate quickly.

7. Payment

7.1. The Company accepts online payments in a secure environment by credit or debit card. All transactions are shown in UK Sterling (£) by default and will be charged in UK Sterling (£) against the User’s elected credit or debit card. No other currency is accepted. The Company accepts the following credit/debit card payments; VISA, Mastercard, PayPal, ApplePay but does not accept American Express or Bitcoin.

7.2. Any problems or issues arising from an online transaction associated with The Website must be notified to The Company immediately. To resolve any such issue, The Company may need to pass information to The Company’s payment merchant Stripe for investigation, and any subsequent refund(s) will only be processed following verification from The Company’s payment merchant.

8. Cancellation

8.1. An order can be cancelled at any time so long as the status of the order is ‘Processing’ in the Users Account, in the orders section of Users  account area, by following the instructions on The  Website.

8.2. The Company is unable to accept cancellations for frozen products after they have been dispatched as it is not possible to guarantee their condition upon return.

8.3. If a User cancels an order for non-frozen goods after they have been dispatched by The Company, the User must return the goods to the Company at their own expense, unopened and in the original packaging. The User must ensure that returned goods are packaged adequately to protect them against damage and to ensure they arrive back at The Company’s premises in their original unopened state.

8.4. Eligible refunds will be processed as detailed in Clause 10, the refunds section of these Terms and Conditions. This cancellation policy does not affect your legal rights, for example if goods are faulty or mis-described.

9. Delivery

9.1. Products will be delivered via a third-party courier. Orders from The Company can be delivered to addresses within the UK (but excluding; Northern Ireland, the Isle of Wight, Jersey, Guernsey, and Isle of Man and all PO boxes). Charges vary depending on goods ordered and destination. Current carriage charges and minimum weights will be as shown on The Website.

9.2. The Company will not accept liability for incorrect address information provided by the User. If the User has entered an incorrect address or postcode, or if the delivery address does not exist on the courier’s portal and The Company has to manually alter it, The Company will not replace or refund if the couriers fail to find or deliver to that address.

9.3 Delivery dates for the orders in a Subscription are selected by the User prior to confirmation of their first order. Future Subscription deliveries are visible in the User Account and include price and delivery date of the next Subscription order due to be shipped. Every effort will be made to advise Subscribers of any changes to their subscription prices prior to their next order being dispatched.

9.4. Orders will be delivered between 7am and 9pm in the UK, on the relevant day and the User, or their representative, must be available to accept the delivery within those times. A User must contact The Company prior to delivery if they have any concern about when an order should be received. Under no circumstances must a User change the date of delivery directly with the courier used to send the order by the Company. Doing so will result in the parcel being destroyed or damaged because the goods are perishable, and the Company will not replace or refund an order in any circumstances if this has occurred as a direct result of the User changing the date.

9.5. Whilst every effort will be made by The Company and its agents to deliver an order within the time frame shown on The Website, The Company does not ‘guarantee’ a next day delivery service. There may occasionally be circumstances beyond the control of The Company when the delivery of orders is delayed. Should any potential late delivery occur, The Company will do their utmost to notify the User via email of such delay.

9.6. Users must not order for next day delivery if they are not able to accommodate a delay to 48 hours. In addition, there are certain remote areas within the UK where, due to local logistics, our third-party couriers can only offer a minimum 48-hour service. Users residing in those remote areas (including but not limited to; Highland areas in Scotland) of the UK must make allowance for such logistical realities.

9.7 All raw food leaves our blast freezers at a temperature of minus 18 degrees C and our thermal delivery packaging is designed to maintain deliverable temperature for up to 48 hours. Therefore, any unforeseen delivery delay up to 48 hours  will not affect the quality of products within packaging. The Company will therefore not replace or refund orders that have been rejected by the User purely as a result of delivery delays when that delivery would have been achieved within the 48 hours extended time frame covered by the packaging design.

9.8. Upon delivery, the User, or their representative, will be required to check the goods and to sign that they have been received in full and are in good condition. Product shortages or complaints must be notified to the courier at the time of delivery. If a User is not available to sign for a delivery and have left delivery instructions to that effect when placing an order, the User will be deemed to accept the full risk of receipt of the goods. In the event of any dispute, proof of delivery will be constituted by proof that the Courier has acted upon those instructions.

9.9. Couriers may leave perishable goods with a neighbour who has been ‘nominated’ by the User, as they should not be returned to the depot. It is the User’s responsibility to make sure they are available to sign for the delivery if there is nobody ‘nominated’ for a delivery to be left. If for any reason a delivery is taken back to the local depot, it is the User’s responsibility to collect the order from the depot or arrange and pay for another delivery. The Company will not accept liability for missing orders that have shown to be left by the courier’s GPS tracking. If a User believes a delivery has been stolen, they must contact their local Police to report a theft. Under no circumstances is The Company liable for thefts from a User’s delivery address.

9.10 Shipping costs and non-standard shipping locations can vary in line with courier changes. The Company will notify the User via email  in advance of changes, where possible, however The Company  cannot guarantee the length of notice period as this is determined by The Company’s third-party  couriers. 

10. Returns, Replacement Goods & Refunds

10.1. For any return of product(s) to be considered by The Company, the User must follow the procedure below.

10.2 As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Users right to request a refund starts from the moment The Company accepts the Users order until 14 days after the User receives the goods. The Company cannot accept refunds beyond the 14-day cancellation period. The User may not have a refund for any perishable goods. The User may return and ask for a refund for any dry product and/or supplements in the event that they are dissatisfied with them. For dry products, such return will only be accepted if the product is unused and has remained packaged and/or sealed since first delivery.  All returns must be sent by next day courier to The Company at the address provided on The Website.

10.3 If you are exercising your right to change your mind for any dry product and/or supplements you must return the goods or supplements within 14 days after the User receives the goods and by telling us in writing (an email will suffice) you wish to cancel, otherwise your right will expire.

10.4  Refunds do not apply in the circumstance where the User has been advised pre-dispatch of a potential variance in their order and accepted a substitute product be included, or when the originally ordered item is found to be out of stock for whatever reason and is replaced by a near-equivalent substitute (e.g., size) including variation of quantities, within a bundle purchase.

10.5. Perishable goods, by law, cannot be returned, so The Company is unable to accept returns and refunds for frozen products after they have been delivered. Couriers are not able to accept returns, as it is not possible to control and/or guarantee their condition does not deteriorate further during the return process.

10.6. The User must notify The Company via email (as listed above), within 12 hours of an advised delivery time slot elapsing, if an order is not delivered, and no notification or paperwork advising any reason for non-delivery has been received, or a delivery is received that is incomplete or deficient in any way. The Company shall then investigate the non-delivery and offer a replacement delivery.

10.7. In the event of obvious damage observed on delivery to product(s) and/or packaging, where possible, this must initially be pointed-out to the delivery courier, and a note added to the delivery paperwork. Claims for replacement of spoiled, damaged, missing, or unsatisfactory goods and any other problems must be notified to The Company within 12 hours of delivery via email (listed above) by following the procedure provided on The Website. The User may be requested to provide additional information including, but not limited to; photographic evidence in order to verify any claim regarding damaged, spoiled, or unsatisfactory goods. Such photographic evidence must show the product(s) whilst still packed inside the outer carton. The Company shall then investigate the alleged damage or spoiled goods and offer a replacement delivery.

10.8. Provided the required process is followed in accordance with these Terms and Conditions, The Company will offer a replacement order, or part of an order, should the product(s) arrive in an unsatisfactory condition. Regardless, The Company will not replace or refund deliveries of perishable goods that are rejected by the User at or after 48 hours past the delivery time and date.

10.9. The Company will not refund or replace orders where a User has directly notified the courier to deliver to an alternative delivery address or at an alternative delivery date and/or time. Changes agreed with any third-party courier once an order has left The Company are beyond The Company’s control and are strictly advised against.

10.10. With the exception of frozen products not received, or received in an unsatisfactory condition, no refunds will be issued for frozen products after they have been delivered.

10.11. To return any dry product and/or supplements within the 14-day period, please contact us at returns@wildpack.com. Once The Company has registered the User’s refund email and received the goods in reasonable condition, The Company shall process the refund. The Company will also refund any return shipping costs if the return is a result of error by The Company (for example, an incorrect item was delivered). Refunds will be processed within 7 days. The Company reserves the right to refuse refunds where the above conditions are not met.

11. Complaints

11.1. All complaints must be made to The Company in writing by email or post to the address provided at the top of these Terms and Conditions.

11.2. If the complaint relates to products, the following information must also be provided: Product Name, Product Batch number, Product Use by date, Pictures supporting the complaint.

12. Amendments and Force Majeure

12.1. The Company may cancel or amend these Terms and Conditions without prior notice. Any such changes will be notified to registered Users as soon as possible by The Company by any means chosen. The Company also reserves the right to cancel product and goods offerings and/or their supply on The Website without notice to Users, in the event of a Force Majeure including, but not limited to; a catastrophe, war, civil or military disturbance, act of God, pandemic, epidemic, national or local lockdown, strikes or civil unrest, restriction or reduction of core goods or   any applicable law or regulation or any other event outside of the Company’s reasonable control.

13. Code of Conduct

13.1 . The Company may deregister any User, refuse to supply goods, or seek their recovery, in the event of non-entitlement under these Terms and Conditions and/or disqualify any User who (in Company’s sole opinion) breaches and/or does not comply with these Terms and Conditions or who has acted in a manner that is fraudulent, dishonest or, including but not limited to; abuses The Company’s Website and/or any social media platforms connected to The Company by conduct which is detrimental to the interests of The Company, including without limitation; attempting to acquire goods or services in a manner inconsistent with these Terms and Conditions and/or the intent of these Terms and Conditions, or through illegitimate channels, participating in fraud, or tampering with The Company infrastructure, The Website, social media sites or tools.

14. Disclaimer and Liability

14.1. Nothing in these Terms and Conditions shall exclude or limit The Company’s liability for;

a) death or personal injury caused by The Company’s employees   or supplier’s proven negligence, or proven fraud;

b) action pursuant to section 2(3) of the Consumer Protection Act 1987;

c) any liability, right or remedy which we cannot exclude or limit pursuant to the Consumer Rights Act 2015; or

d) any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability within English law.

Consumer Rights

14.2 If you are a consumer, nothing in these Terms and Conditions affects your legal rights. You can obtain advice about your legal rights from Citizens Advice if you need to.

14.3 The Company, our officers, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, subcontractors or licensors will not be liable, in contract, tort  (including, without limitation, negligence), strict liability or otherwise,  including but not limited to; arising from User’s use or User’s pet’s use of The Company’s goods and/or services procured via The Website, or for any other claim related in any way to User’s use or User’s pet’s use of The Company’s goods and/or services, including, but not limited to; any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use The Company’s goods and/or services, or any content posted, transmitted, use of or reliance on any material or content displayed on or otherwise made available via The Website, or inability to use The Website, even if advised of their possibility, pre-contract or other representations (other than proven fraudulent or negligent misrepresentations) or otherwise, or any linked websites, or for any losses to User’s or User’s pet’s including, but not limited to:  

a) any economic losses (including without limitation loss of revenues, profits, contracts, business, or anticipated savings); 

b) any loss of goodwill or reputation;

c) any special or indirect losses;

d) unforeseeable losses;

e) any loss of data and database;

f) wasted management or office time; or

g) any other loss or damage of any kind.

14.4 If you are not a consumer, The Company excludes all liability, including without limitation; any liability in negligence, arising from User’s or User’s pet’s use of The Company’s good and/or services or inability to use The Website and The Company’s good and/or services other than that referred to in Clause 14.1 above.

14.5 Where The Company cannot exclude liability and is found liable the User acknowledges that any claim or series of claims total liability shall not exceed £2.5 million pounds.

15. Website Disclaimer

15.1 The Company accepts no liability for, any problems, service interruption or technical malfunction of any User’s telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software failure of any email or registration not received on account of technical problems or traffic congestion on the internet, telephone lines, or any combination thereof, including any injury or damage to User’s  or any other person’s computer, tablet or mobile telephone, related to or resulting from participation or downloading any materials on The Website. The Company make no representation or warranty of any kind, express or implied, statutory or otherwise that The Company’s services on The Website will be free from any error, omission, deletion, defect, theft, destruction, alteration of, or unauthorised access to accounts, and/or data lost or delayed including, but not limited to; virus, bugs, malware, security functions of software used by the User or any third party, or other causes outside of The Company’s control. 

15.2 The content on The Website is provided for general information only. The Company recommends that the User should always rely on the User’s pet’s vet in relation to the User’s pet’s health and diet. It shall be the User’s responsibility to ensure that The Company’s, products and/or services or information available through The Website meet the User’s and User’s pet’s specific requirements. The Company makes no commitment to ensure that The Website material and content is correct or up to date. The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and The Company makes no warranties or guarantees, whether express or implied, statutory, or otherwise (unless otherwise expressly stated in these Terms and Conditions or required by law).

15.3 The User is responsible for maintaining appropriate anti-virus software on and appropriately configuring the technological devices, platform, and computer programs the User uses to access The Website that are in User’s control. The User must bear the risk associated with the use of the internet. In particular, The Company will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect the User’s computer, hardware, software, peripheral computer equipment, computer programs, data, database or other proprietary material as a result of User’s use of The Website or User downloading any material posted or sold on The Website or from any website linked to it.

16. Indemnity

16.1 If the User is not a consumer, the User agrees to fully indemnify, defend and hold The Company, our officers, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, subcontractors or licensors , harmless immediately on demand, from and against all claims, including but not limited to all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, (including reasonable administrative and legal costs), arising out of any breach of these Terms and Conditions by User, User’s business or User’s company, or any other liabilities arising out of User’s, User’s business or User’s company use of The Website or any other person accessing The Website using User’s personal information.

16.2 If the User is a consumer the User agrees to fully reimburse The Company, our officers, directors, employees, affiliates, agents, contractors, interns, suppliers, service providers, subcontractors or licensors for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Terms and Conditions by User, or any other act or omission by User in using The Website or by any other person accessing the Website using User’s personal information that results in any legal responsibility on User’s part to any third party.

16.3. Any guidance, information, advice, or other forms of communication provided by any member within the employment of The Company, in any medium, does not in any way supersede, alter, or override these Terms and Conditions, or represent the views and opinions of The Company.

17. Law and Jurisdiction

17.1. These Terms and Conditions will be governed in accordance with the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England . 

17.2 The invalidity, illegality, or unenforceability of any provision of these Terms and Conditions shall not affect the validity, legality, or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, then that provision shall be either deleted or amended and the remainder of these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

17.3 The Company may transfer, assign, subcontract, delegate, licence, sub-licence and mortgage The Company’s rights and obligations under these Terms and Conditions to another legal entity, company, or organisation at The Company’s sole discretion. The User may not transfer, assign, subcontract, delegate, licence, sub-licence and mortgage User’s rights and obligations under these Terms and Conditions.

17.4 These Terms and Conditions do not give rise to any third-party rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.

17.5 Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

17.6 Nothing in these Terms and Conditions is intended to, or shall be deemed to, establish any partnership, joint venture, or contract of employment between any of the parties.

Competition Terms & Conditions

Competitions and prize draws (the “Competition/s”) are run by Montdog Ltd (“Wild Pack”). By entering, you fully agree and accept these Competition Terms and Conditions (“Competition T&Cs”) together with any specific instructions and terms for such Competitions which may be mentioned in the Competition Information.

1. Who Can Enter

Proof of identity and age may be required. Employees of Wild Pack or their families as well as any person professionally connected with Wild Pack and/or the Competitions are not eligible to enter. All entries must be made directly by the person entering the Competition. If you are under the age of 18, we may request that you obtain parental / legal guardian consent before participating in the Competition. Wild Pack reserves the right to request that you provide contact details of a parent / legal guardian as part of the submission process and may contact your parent / legal guardian to verify such prior permission. By entering the Competition, you warrant that all information submitted by you is true, current, and complete. The competition prize will only be shipped to a UK address and not to any addresses listed in our exclusion postcodes on the shipping and returns page.

2. How to Enter

Each Competition has its own closing date which is stated in the Competition Information (the “Competition Period”). Wild Pack may carry out a number of Competitions during the Competition Period which you can enter for a chance to win prizes. Any entries received outside the Competition Period will not be considered for the Competition, even if they appear to be registered. Entry to each Competition is free. To enter you need to comply with the Competition Information and provide the required contact information. No purchase necessary. Postal entries are not accepted during the Competition Period. 

3. Other Conditions for Entry

Only one entry is permitted per person for each Competition, unless stated in the Competition Information. The Competition prize is a lifetime subscription to feed one dog only up to the value of £10,000. This dog must be the entrants own and ‘lifetime’ refers to the dogs lifetime, not the entrants. Entrants are free to enter as many separate Competitions as they choose. The following entries are not valid entries: entries submitted using a method or technique designed to unfairly increase chances of winning; third party or bulk entries; entries made in breach of these Competition T&Cs; entries with inappropriate, illegal or offensive content; entries received outside the Competition Period; dishonest entries. Wild Pack may verify the validity of entries, disqualify any entrant and invalidate or recover prizes issued to an entrant following breach of these Competition T&Cs or if your conduct is contrary to the spirit or intention of the Competition. Wild Pack deals with such prizes at its discretion. No responsibility can be accepted for any incorrect, inaccurate or incomplete entries or information caused by an entrant or occurring during transmission or entries not received for whatever reason, including for entries lost, delayed or corrupted, or due to computer error in transit.

4. The Prize Selecting a winner

The winner will be chosen at random from all entries received during the Competition Period. All entries will be verified by Wild Pack and or its agents. The winner will be notified by email, telephone and/or Instagram Direct Message following the closing date. In order to accept the prize, the winner will be required to communicate their acceptance to Wild Pack within 2 working days of being offered the prize. Wild Pack may require a winner to communicate their acceptance to Wild Pack on less notice if reasonably necessary. If the winner cannot be contacted or if the winner fails to communicate their acceptance of the prize to Wild Pack within 2 working days of being contacted by Wild Pack, or is unable to comply with these Competition T&C’s, Wild Pack reserves the right to offer the prize to the next eligible entrant drawn at random, or in the event that the Competition is being judged, Wild Pack reserves the right to offer the prize to the runner(s)-up selected by the same judges. Depending on the Competition you have entered please refer to the terms & conditions below covering prizes relating to merchandise. Prize: The prize will be the object stated within the Competition Information. No cash alternative to the prize will be offered. The prize is non-refundable and non-transferable. Prizes are subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice. In the event of a prize being unavailable, Wild Pack reserves the right to offer an alternative prize of equal or greater value. Wild Pack reserves the right in its sole discretion to withhold delivery of the prize until proof of eligibility and/or identity requested by Wild Pack has been confirmed and if such proof is not produced on request to disqualify the entrant from the Competition. The winner is responsible for ensuring they are able to comply with these Competition T&Cs. In the event they are unable to do so then Wild Pack reserves the right to redraw the prize.

5. Publicity

Wild Pack reserves the right to publish entries (including parts of entries) other than the winning entry and publication does not necessarily mean the entrant has won a prize. The winner agrees to participate in reasonable publicity relating to this Competition, including but not limited to having their name, photograph and disclosure of country of residence published with their entry and used for future promotional, marketing and publicity purposes in any media worldwide without notice or without any fee being paid and will co-operate with any other reasonable requests by Wild Pack relating to any post-winning publicity.

6. Intellectual Property

Wild Pack does not claim any rights of ownership in your entry. As such, entrants will retain ownership of the copyright in their submitted entries and, subject to any license granted to Wild Pack, you will also have the right to use your entry however you choose. By submitting your entry to Wild Pack you hereby grant to Wild Pack, and parties authorised by Wild Pack, an irrevocable, perpetual, non-exclusive, royalty free, transferrable license (with the right to sub-license) to use, edit, reproduce, play, perform, modify, translate, distribute, prepare derivative works of and/or to display your entry (or part thereof) as Wild Pack sees fit in any medium or method (whether now or later developed) to be exercised in Wild Pack’s sole discretion throughout the world. You hereby irrevocably and unconditionally waive any so-called “moral rights of authors.

7. General

By submitting an entry, you promise that all information submitted as part of the entry is true, current and complete. Wild Pack reserves the right to verify all entries. Wild Pack reserves the right to hold void, suspend, cancel or amend the Competition at any time as it sees fit and if voided, suspended or cancelled Wild Pack is under no obligation to deliver the prize to any Competition entrant. To the extent permitted by law, Wild Pack is not liable for any loss, damage, injury or disappointment suffered in connection with the Competition or any delays or failure (in whole or in part) to perform any of its obligations if such delay or failure is caused by something beyond its control. Wild Pack will not be held responsible for the winner and/or companion not taking advantage of the Prize due to health or any other reason.

The Competition and these Competition T&Cs will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

The promoter is: Wild Pack (Registered Company Number 14765265) whose registered office is at: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF